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Contents

1. Why Voice should work in India, but doesn’t (yet)
   • Understanding of the Indian voice-tech and mobile usage landscape
   • Insights from analysing ChatGPT’s current UX and comparable voice-first apps
   • Why this product outcome matters and a KPI tree for increasing voice usage on ChatGPT
2. Why Voice isn’t sticking (User research)
   • A look at how students and young professionals actually use ChatGPT today
   • Why voice input clashes with habits, social context, and trust, even when it could save time.
3. Solutions, Principles & Metrics
   • Solution directions focused on restoring control, fitting user context, and reducing friction
   • Metrics to measure repeat voice usage. </aside>

1. Why Voice should work in India, but doesn’t (yet)

Gowri - Milestone 1.pdf

2. Why Voice isn’t sticking (User research)

Gowri - Milestone 2.pdf

3. Solutions, Principles & Metrics

Gowri - Milestone 3fin.pdf